You have 30 days from the day your order is delivered to ask for a return, for any reason.
To be eligible the item must be unused, in the condition you received it, and in its original packaging with all parts, hardware and instructions included.
How to start a return
Email [SUPPORT EMAIL] with your order number, and a photograph if the item arrived damaged or faulty. We reply within one business day and send you a return address. Please do not post anything back before you have that address, or we cannot match your parcel to your refund.
Who pays return postage
- We pay if the item arrived damaged, faulty, or is not what you ordered. We send a prepaid label or refund what the postage cost you.
- You pay if you changed your mind, ordered the wrong item, or it does not fit your monitor or wall.
Refunds
Once the returned item reaches us and passes inspection we refund to your original payment method within 10 business days. Your bank may take a further 3 to 5 business days to show it. Original shipping charges are refunded only where the return is our fault.
Damaged or faulty on arrival
Tell us within 14 days of delivery. Send a photograph of the damage and of the outer packaging. We replace or refund, your choice, and you are not out of pocket for postage.
Cancellations
You can cancel for a full refund at any time before your order ships, which is normally within 24 hours of ordering. Email us as soon as you can.
What we cannot accept back
Items sent back without contacting us first, items sent back more than 30 days after delivery, and items returned incomplete or damaged through use.
If you are in the EU or the UK
You have a statutory right to withdraw from your purchase within 14 days of delivery without giving a reason. That right is in addition to the 30 day policy above, and nothing on this page limits it.